ANZ in Indonesia
Australia and New Zealand Banking Group
Limited (ANZ Group) first established its presence in Indonesia in 1973 as ANZ
Grindlays representative office. In 1993, ANZ Group took over Westpacs 85%
stake in PT Westpac Panin and changed the name of the joint venture bank into
PT ANZ Panin Bank.
In 2011, ANZ Group and Panin Bank both
provided additional capital to PT ANZ Panin Bank, which increased the total
capital to IDR 1.65 trillion (equal to AU $180 million) and a change in share
ownership to 99% for ANZ Group and 1% for Panin Bank.
Call Centre Team Leader
JOB DESCRIPTION
·
Opportunity to manage
a full team and develop leadership skill
·
Opportunity to learn
and enhance communication and problem solving skills via interaction with
customers
·
Opportunity to gain
experience by working in a very dynamic and supportive environment
This position will be responsible to manage 10-12 Call Centre
Agents and involves in motivating, coaching, and call monitoring.
The requirements are:
·
Minimum 3 years
experience, and at least 1 year in managing a team in Service/Banking Industry
·
Excellent English
skill
·
Strong leadership,
interpersonal and analytical skills
·
Willing to work in
shift schedule
·
Good complaint
handling skills
·
Bachelor degree from
any major with min. GPA 3.00
·
Full Time Contract
position is available
Address
ANZ Tower, Jl. Jend.
Sudirman Kav 33A, Jakarta 10220
website:
https://www.anz.com/indonesia/en/about-us/careers/
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